Terms of service

Last updated October 17, 2026.

Plain-language terms for using Scrapely. The short version: scrape public data lawfully, keep your keys safe, and your credits are yours until you spend them.

The agreement

These terms are an agreement between you (or the organisation you represent) and Scrapely. By creating an account, calling the API or buying credits, you accept them.

If you are using Scrapely on behalf of an organisation, you confirm you are authorised to bind it to these terms.

Accounts and API keys

You are responsible for activity under your account and for keeping your API keys secret. Rotate a key immediately if you believe it has been exposed; requests made with a valid key are treated as yours.

You must provide accurate account information and keep your contact email current so we can reach you about your account.

Credits and payment

Scrapely is pay-as-you-go. You buy credit packs at the prices shown on the pricing page at the time of purchase, in US dollars. Payments are processed by Stripe; credits are added once the payment is confirmed. Credits do not expire and are not tied to any recurring billing period.

If you turn on auto top-up, you authorise us to charge the card you last paid with for the pack you chose whenever your balance falls below your threshold. You can turn it off at any time in the dashboard. If a charge is declined or needs your confirmation, auto top-up pauses until you update the card and turn it back on.

Each successful request spends the credits listed for the features it used. Requests we fail to complete after retries are not charged; credits reserved for them are returned to your balance automatically.

Credits have no cash value, cannot be transferred between accounts and are not refundable except where required by law or where we agree otherwise in writing.

When a payment is refunded, the credits it bought are removed from your balance in proportion to the amount refunded. If a payment is reversed through a chargeback, all of its credits are removed and purchases are paused until the dispute is resolved. If those credits were already spent, the shortfall is carried as a negative balance: API requests are paused until it is settled, and the next pack you buy covers it first.

Acceptable use

You may use Scrapely to collect publicly available information for lawful purposes. You may not use it to access content behind authentication you are not authorised to use, to collect or process personal data unlawfully, to infringe intellectual property, or to overload, disrupt or attack any website.

You are responsible for complying with the laws that apply to you and with the terms of the sites you collect from, to the extent they bind you. We may suspend traffic to specific targets, or accounts, that we reasonably believe violate this section.

Service availability

We work hard to keep the API fast and available and publish live status at /status. We do not guarantee that any particular target site can be retrieved, as sites change their defences without notice.

We may change, add or retire features. We will give reasonable notice before removing a documented API parameter or endpoint.

Liability

The service is provided “as is”. To the extent permitted by law, our total liability arising from these terms is limited to the amount you paid us in the twelve months before the claim.

Neither party is liable for indirect or consequential losses, including lost profits or data.

Termination

You may close your account at any time from the dashboard. We may suspend or close accounts that breach these terms. On closure for reasons other than your breach, we will refund unused purchased credits on request.

Changes to these terms

We may update these terms. Material changes will be announced by email and on this page at least 14 days before they take effect. Continued use after that date means you accept the updated terms.